Privacy policy

Privacy Policy GDPR

 

ANCESTRAL attaches the greatest importance to the confidentiality of information from members and visitors to the website www.ancestral.be, as well as the elements collected. ANCESTRAL invites all members and visitors to the website www.ancestral.be to consult Annex 2, available below, serving as a privacy policy.

Annex 1: Withdrawal Form Template (Please complete and return this form only if you wish to withdraw from the contract)

To the attention of the company ANCESTRAL, publisher of the website www.ancestral.be, with its registered office at 154 rue de iguanodons 7320 Bernissart, email info@ancestral.be:

I/we (*) hereby notify/notify you (*) of my/our (*) withdrawal from the contract for the sale of the goods (*)/for the provision of services (*) below:

Ordered on (*)/received on (*):
Order number: #
Name of the consumer(s)/member(s):
Address of the consumer(s)/member(s):
Signature of the consumer(s)/member(s) (only in case of notification of this form on paper):
Date: (*) Delete as appropriate

The entire products must be returned to ANCESTRAL at Chemin de Wiers 63 a 7600 Péruwelz

Annex 2: Privacy Policy under the GDPR - GDPR Data Protection

This Annex 2, in addition to Article 18 of the current General Terms and Conditions, serves as a privacy policy and aims to discuss and detail the personal data collected by ANCESTRAL - through interactions with members and visitors, and for what purposes this data is used. This annex complements the "Cookies and Privacy" policy available in the "Cookies and Privacy" section below.

a) Data collection

When you browse, create an account, purchase a product on our site, subscribe to the newsletter, or contact our customer service, ANCESTRAL collects data in order to meet your needs and provide you with an optimal user experience. The information we collect includes: civility, first name, last name, email, password, date of birth, postal address, IP, information related to orders and delivery, information related to your navigation on our site ancestral.be.

b) Data processing and use

We store your data for the purpose of processing your orders, for our customer service, and for marketing purposes. Your data may be transmitted to third parties in the context of order processing (carriers, banks...), but this data can only be used by our service providers for the execution of their mission (parcel delivery...). All the information we collect from you can be used to:

- Personalize your experience and meet your individual needs
- Improve our website www.avosbulles.com
- Improve customer service and ensure effective handling of your needs
- Provide personalized advertising content
- Contact you by email and/or phone and/or postal mail
- Administer a contest, promotion, or survey...

We share your personal data with ANCESTRAL websites, as well as with service providers working on our behalf (carriers, sending advertising emails, IT management...). Your personal data will be kept, in case of ordering or browsing and/or using our site or services, without time limit. In the event of non-use of the ANCESTRAL site or our services, in any way, your data will be deleted after 3 (three) years of inactivity. However, in the context of commerce, if a legal obligation to keep invoices is longer than the GDPR duration, this prevails. Your personal data may be communicated to judicial authorities when required by written request.

c) Data security

Your security is a priority for ANCESTRAL, which is why we ensure the implementation of the following measures and actions:

- The entire sales process is carried out in "https", a secure protocol on the Internet
- We do not store your bank data physically or electronically
- Bank transactions are secured by our reliable and recognized banking service providers
- In addition, the data you entrust to us is hosted on servers, in secure rooms.

d) Cookies and Privacy

By browsing our site, you accept the use of cookies to offer you optimal navigation and allow us to carry out visit statistics. This point offers you our cookie management policy, and we invite you to take note of it. It allows you to learn more about the origin and use of the navigation information processed during your visit to our website, and about your rights. Not only do we consider the protection of your data as a major issue in the trust relationship we have with our customers, but we also want you to have a positive experience of our services, in all transparency.

What is a cookie?

When consulting a website, a website, such as ANCESTRAL, may, subject to your choices, deposit a text file on your navigation tool (computer, smartphone, tablet), through your browser, a text file. This text file is a cookie. It will allow ANCESTRAL, during the validity or registration period of the cookie, to identify your terminal during your next visits. It can also track your various interactions with the content of the site www.ancestral.be and newsletters. Some cookies are necessary to access certain site features, and others allow you, for example, to securely save your user data so that you do not have to re-enter it on your next visit. Only the issuer of a cookie is able to read or modify the information contained in this cookie, which ensures its security.

Why does www.ancestral.be use cookies?

ANCESTRAL uses cookies to enable optimal navigation and provide services tailored to customer requests (e.g. cart memory, login data memory...). We also use cookies to measure the audience of the site and improve its performance.

Cookies issued by ANCESTRAL and its service providers

Different cookies can be deposited on your terminal during your navigation on our website:

- So-called "Essential" cookies
- These cookies are essential for navigation on our site, in particular for the proper execution of the order process. Their deletion can lead to navigation difficulties on our site and the impossibility of placing an order. These cookies are also necessary for monitoring ANCESTRAL's activity. These cookies can be installed on your navigation tool by ANCESTRAL or by its service providers.

- So-called "Analytical and Customization" cookies
- These cookies are not essential for navigation on our site but can, for example, allow you to: facilitate your searches, optimize your shopping experience, and for us: better target your expectations, improve our offer, or optimize the operation of our site.

- So-called "Advertising" cookies
- Cookies may also be used in the advertising spaces on our site. These advertising spaces sold to advertisers contribute to the financing of the content and services we make available to you.

Cookies issued by third-party companies

The issuance and use of cookies by third parties on our site are subject to the privacy protection policies of these third parties.

Cookies issued by third-party applications integrated into our site

We may include on our site, computer applications from third parties, which allow you to share content from our site with other people or to make known to these other people your consultation or your opinion on content from our site. This is notably the case with the online chat that provides you with direct assistance or buttons "Share", or from social networks such as Facebook, Twitter, Google +, etc...

The social network providing such an application button may identify you through this button, even if you did not use this button during your visit to our site. Indeed, this type of application button can allow the social network concerned to track your navigation on our site, simply because your account with the social network concerned was active on your terminal (open session) during your navigation on our site.

We have no control over the process used by social networks to collect information about your navigation on our site and associated with the personal data they have. We invite you to consult the privacy protection policies of these social networks in order to become aware of the purposes of use, in particular advertising, of the navigation information they may collect through these application buttons. These protection policies should in particular allow you to exercise your choices with these social networks, mainly by setting your use accounts for each of these networks.

To know the privacy protection policy of the aforementioned social networks, click on the corresponding links:

- Facebook: https://www.facebook.com/policies/cookies/
- Twitter: https://twitter.com/fr/privacy
- Google +: https://support.google.com/chrome/answer/95647?hl=fr

Using your terminal with other people

If your navigation tool is used by several people and when the same terminal has several navigation software, we cannot ensure with certainty that the services and advertisements intended for your terminal correspond well to your own use of it and not to that of another user of this terminal. If necessary, sharing with other people the use of your terminal/navigation tool and the configuration of your browser settings regarding cookies are your free choice and your responsibility.

How to disable cookies?

Disable cookies on Chrome: https://support.google.com/accounts/answer/61416?hl=fr
Disable cookies on Internet Explorer (Microsoft): http://windows.microsoft.com/fr-fr/windows7/block-enable-or-allow-cookies
Disable cookies on Mozilla Firefox: https://support.mozilla.org/fr/kb/activer-desactiver-cookies
Disable cookies on Safari: If you want to disable cookies in the Safari web browser, go to Preferences, then to the Privacy pane and choose to block cookies.

e) Access and control of your personal data

The data collected about you is grouped in your customer account on our site www.ancestral.be, in the "my account" section. You can find and modify all the data there, as well as follow and find your past and current orders, or your invoices.

... We use the email address you provide to send you information and updates related to your orders, preferential offers, information about related products, etc... You can unsubscribe from our newsletter at any time by clicking on "click here to unsubscribe", at the bottom of all our advertising communications. You can also send us an email at info@ancestral.be.

f) Consent

By using and browsing our site www.ancestral.be, you acknowledge and unreservedly accept our privacy policy, as well as the processing and use of the data communicated.